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Guest experience
Why a negative review matters more than you think
A negative review can be really bad for your Airbnb business. These are the challenges that come with it.
This is how you handle negative reviews
Here’s what you can do to prevent a negative review, and how to handle a bad rating — just in case.
Freebies for you
Let’s start you off with some free stuff while we get to know each other
Free miniguide: How to get better reviews
Negative reviews are the #1 thing that people pay attention to when they’re looking for an Airbnb. Here’s what’s included in the FREE miniguide:
- 6 key tactics to help you improve your hosting game
- Examples, formulas and templates
- Links to other products and ideas that helped me
Free templates: 10 reviews you can leave for guests
Use my tried and tested reviews! Leaving a professional review helps boost your listing and gently nudges guests to review you, too. Copy and paste, or adapt to your liking:
- Generic reviews that can apply to anyone
- Reviews for families and groups
- Professional negative reviews